TERMS & CONDITIONS 

Read carefully the terms&condition 

Privacy & Security Policy

At https://www.ers-digital.com respect your privacy and are committed to protecting your personal information. This Privacy & Security Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase. By using our website, you agree to the terms of this policy.

Information We Collect

We collect personal information in the following ways:

Personal Information:

When you place an order or interact with our website, we may collect the following personal details:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (e.g., credit card details, PayPal, etc.)
  • Account Information (if you create an contract/EMI)
  • How We Use Your Information

    We use the information we collect to provide you with the best possible shopping experience, including:

  • Order Processing: To process and fulfill your orders, including shipping, payment, and customer support.
  • Communication: To contact you about your order, shipping updates, promotions, and important notices related to your account.
  • Personalization: To personalize your shopping experience and recommend products based on your preferences and browsing history.
  • Marketing and Promotions: To send you marketing materials, special offers, and promotions (if you have opted-in).
  • Website Improvement: To enhance and improve the functionality of our website, services, and user experience.
  • How We Protect Your Information

    We take your privacy and the security of your personal information seriously. To ensure your data is safe, we employ a variety of security measures, including:

  • Data Storage: We store your personal information in secure databases protected by firewalls and access controls. Only authorized personnel have access to this data.
  • Payment Security: We work with trusted third-party payment processors (e.g., Stripe, PayPal) who comply with industry-standard security protocols to securely handle your payment information.
  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption technology to protect sensitive information (such as credit card numbers) during transactions.
  • payments 

Once you complete your registration with us then you can see the option of payments .E.R.S- The digital partners were providing multiple choice of payment methods . Also if any payments got error we will short it out with in 24 hours .

NB : if any fraud or fake details of payments . we will take action immediately and your account must  block for permanently .   

    • Cash on Delivery (COD) Terms & Conditions

      We offer Cash on Delivery (COD) as a convenient payment option for our customers. Please carefully read our COD Terms and Conditions before placing an order.

    • Order Confirmation and Processing

    • When you choose Cash on Delivery as your payment option, your order will be confirmed immediately, and we will prepare it for shipment.
    • The delivery of your COD order will proceed after verification of the provided delivery address and order details.

    • Delivery and Payment

    • Payment upon delivery: The customer must pay the total order amount (including taxes and shipping charges, if applicable) in cash to the delivery courier at the time of delivery.
    • Exact payment: We request that you have the exact amount of cash ready when the delivery arrives, as our couriers may not have change available.
    • COD payments are non-refundable once the order has been confirmed and dispatched.
    • COD Charges
    • In some cases, there may be an additional fee for COD orders. This fee will be clearly mentioned at checkout if applicable.
    • Failed COD Deliveries
    • If the customer refuses to accept the order or is unavailable to make the payment at the time of delivery, the delivery will be considered failed.
    • Failed deliveries may result in a [insert penalty, e.g., restocking fee, cancellation fee] and possible restrictions on future COD orders.
    • Changes to the Order or Delivery Address
    • Once an order is confirmed with COD as the payment method, the customer cannot modify the payment method or change the shipping address. Any request to change the details after the order is placed may lead to cancellation or delays.
    • Customer Responsibility
    • The customer is responsible for ensuring that someone is available to make the payment at the time of delivery.
    • In case the customer is unreachable or unavailable at the time of delivery, we may cancel the order or reschedule delivery depending on the situation.
    • Refund Policy for COD Orders
    • If you need to return a COD order, please refer to our Return and Replacement Policy. Refunds will be issued through store credit, bank transfer, or another method as agreed upon.
    • COD refunds are processed only if the return is accepted under our return policy. We cannot issue refunds in cash to the customer after delivery.
    • Fraud Prevention and Security
    • We take the security of your transaction seriously. If we suspect any fraudulent activity, we may cancel your COD order, and the delivery will be delayed or not processed.
    • We may also request additional identification or address verification for certain orders placed using COD.Changes to COD Terms
    • We reserve the right to modify or discontinue the Cash on Delivery payment option at any time without prior notice. Any changes will be communicated to customers as soon as possible.    

    • Prepaid Order Terms & Conditions

    • Prepaid Order Terms and Conditions carefully before placing your order. By making a prepaid purchase, you agree to these terms.Payment Methods

    • Prepaid orders require full payment at the time of purchase.
    • We accept the following payment methods for prepaid orders:
    • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
    • Payments are processed immediately upon order confirmation. If we do not receive payment, your order will not be processed
    • Order Confirmation and Processing
    • Once your payment is confirmed, you will receive an order confirmation email containing your order details.
    • Orders are processed within 1 business days after payment is received.
    • If any item is out of stock or unavailable, we will notify you and offer either a refund, store credit, or alternative
    • products.Order Cancellations
    • Prepaid orders cannot be canceled once payment is confirmed and the order has been processed.
    • If you need to cancel an order before processing, please contact us immediately. If the order has not yet been processed or shipped, we may offer a cancellation and full refund.
    • For returns and exchanges, please refer to our Return & Replacement Policy
    • Changes to Order Details
    • Once a prepaid order is placed and payment is confirmed, the order details (including shipping address, product selection, and payment method) cannot be modified.
    • If you need to change your order, please contact us immediately. If the order has not been processed yet, we may assist with adjustments.
    • Fraud Prevention and Security
    • We take the security of your transaction seriously. If we suspect any fraudulent activity, we reserve the right to cancel the prepaid order and issue a refund.
    • We may request additional information or verification for orders placed using certain payment methods to ensure security..
    • Changes to Prepaid Order Terms
    • We reserve the right to update or modify our Prepaid Order Terms and Conditions at any time. Any changes will be reflected on this page, and the updated terms will be effective immediately upon posting.

    •  EMI 

    The EMI option is currently unavailable. We will update this option on 01/02/2025

    • Pre-Order Terms & Conditions

    By placing a pre-order, you agree to the following Pre-Order Terms & Conditions. Please read them carefully before completing your purchase.

    • What is a Pre-Order?

    A pre-order is an order placed for a product that is not yet available for immediate shipment. Pre-order items are typically launched on a future date and may require additional time for processing and delivery.

    • Pre-Order Availability
    • Pre-order items are available for purchase before their official release or availability date.
    • Availability and estimated shipping dates are subject to change based on production timelines, stock availability, and other factors. If any changes occur, we will notify you via email.
    • Payment for Pre-Orders
      • Full Payment: Pre-orders require full payment at the time of purchase.
      • Accepted Payment Methods: We accept the following payment methods for pre-orders:
      • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
      •  PayPal
      • Cash on delivery 
      • Payment Authorization: By placing a pre-order, you authorize us to process your payment immediately at the time of purchase, even though the item may not ship immediately.
      • Shipping and Delivery
      • Estimated Shipping Date: Pre-order items will be shipped on or around the estimated shipping date provided at checkout or on the product page. However, please note that these dates are estimates and are subject to change.
      • Estimated shipping date: 5-14 working days
      • Shipping Method: Pre-order items will be shipped using the standard shipping methods available during checkout.
      • Partial Shipments: If your order contains both pre-order and in-stock items, we may ship the in-stock items separately or wait until the pre-order items are available to ship the entire order. If you wish to receive in-stock items earlier, please contact us to arrange separate shipments (shipping fees may apply).
      • Changes to Pre-Order Dates
      • While we strive to fulfill pre-orders on time, there may be unexpected delays due to factors beyond our control, such as production or supplier delays. In such cases, we will notify you promptly and provide an updated shipping date.
      • If the estimated shipping date changes significantly, you will be given the option to either:
      • Wait for the updated delivery date.
      • Cancel the pre-order for a full refund (subject to our Refund Policy).
      • Refunds and Cancellations
      • Pre-Order Cancellations: You can cancel your pre-order at any time before the item ships. Once the item ships, cancellations are no longer possible.
      • Refunds: If you cancel your pre-order before the item ships, you will receive a full refund. If you wish to cancel after shipping, please refer to our Return & Replacement Policy.
      • Product Availability: If we are unable to fulfill your pre-order (e.g., if the item becomes unavailable or discontinued), we will notify you and provide a full refund.
      • Product Specifications
      • Product specifications, including size, color, and design, are based on information provided by our suppliers and manufacturers. We make every effort to ensure accuracy, but these specifications are subject to change before the official release date.
      • If the product you ordered differs from what is delivered (e.g., in color or design), please contact us as soon as possible to resolve the issue.
      • Pre-Order Terms Modifications
      • We reserve the right to modify these Pre-Order Terms & Conditions at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting.

    • Shipping

      Please take a moment to review our Shipping Terms and Conditions to ensure a smooth experience when placing an order.

      1. Shipping Methods and Delivery Times

      • We offer the following shipping methods:
      • Standard Shipping:  5–7 business days
      • Delivery times may vary based on the shipping destination, order processing times, and courier availability. Please note that weekends and public holidays are not considered business days.Shipping Costs
      • Free Shipping is available for all orders
      • Order Processing Time.
      • Orders placed after  2 PM or on weekends/public holidays will be processed the next business day.
      • Tracking Your Order
      • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to track your package.
      • Delivery Issues
      • If you haven’t received your order within the expected timeframe, please check the tracking status or contact us for assistance.
      • We are not responsible for delays caused by the shipping carrier, customs, or weather conditions. However, we will do our best to help resolve any delivery issues.
      • Address Accuracy
      • Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for delivery delays or lost packages due to incorrect or incomplete shipping addresses.
      • If you notice an error with your shipping address after placing your order, please contact us immediately .click here to make corrections.
      • Lost or Damaged Shipments
      • If your order is lost or damaged in transit, please notify us within 2 days of the estimated delivery date. We will work with the carrier to resolve the issue and may issue a replacement or refund, depending on the circumstances.
      • We recommend that you inspect your package upon delivery. If it appears damaged, please take photos of the packaging and contact our customer service team.
      • Shipping Delays
      • We are not responsible for shipping delays caused by the carrier, natural disasters, or unforeseen circumstances. In case of a delay, we will notify you as soon as possible and provide updated shipping information.
      • If you have any questions regarding your shipment or delivery time, please don’t hesitate to reach out to our customer service team.
      • Changes to Shipping Policy
      • We reserve the right to update or modify our Shipping Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon posting.

    if you have any questions or concerns about shipping, please reach out to our Customer Service

    • Quality of Product Terms & Conditions

    At https://www.ers-digital.com we are committed to providing high-quality products that meet your expectations. We carefully select and inspect all items before shipping them to ensure that they are in excellent condition. By making a purchase on our website, you agree to the following Quality of Product Terms & Conditions.

    • Product Quality Assurance
    • We guarantee that all products sold on our website are of the highest quality, and we take great care in sourcing and testing each item to meet our strict quality standards.
    • Our products are manufactured by trusted suppliers and undergo rigorous quality control checks before being made available for sale.
    • We strive to accurately represent our products in terms of quality, color, size, and design. However, due to variations in monitor settings, lighting, and photography, there may be slight differences between the images displayed on our website and the actual product.
    • Product Descriptions and Specifications
    • All product descriptions, images, and specifications provided on our website are for informational purposes only and are based on the most up-to-date information from the manufacturer at the time of listing.
    • Size charts, color options, and material details are provided for your convenience, but please note that slight variations may exist due to manufacturing processes or the natural characteristics of materials.
    • We make every effort to ensure that the information is accurate and up to date, but we are not responsible for errors or omissions in product descriptions or specifications.
    • Satisfaction Guarantee
    • If you are not completely satisfied with the quality of your purchase, please contact us within  7 days of receiving the product. Our customer service team will work with you to find a satisfactory solution.
    • Quality Complaints
    • If you have any complaints regarding the quality of the products you have purchased, please feel free to contact us directly. We take all quality-related complaints seriously and will investigate any issues.
    • Our customer service team will respond to your inquiry within 1day and work with you to resolve the matter promptly.
    • Product Warranty
    • Warranty claims should be submitted directly to the manufacturer or to our customer service team for assistance, depending on the type of product and warranty terms.
    • Certain products may come with a manufacturer’s warranty, which covers specific types of defects or damage that occur within a certain period. If a product is covered by a warranty, you will find this information clearly noted on the product page.
    • Changes to Product Terms
    • We reserve the right to update or modify these Quality of Product Terms & Conditions at any time. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting. Please check this page periodically for updates.

     

    • Return / Replacement 

    We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, please review our Return and Replacement Policy below for further details.

    Eligibility for Return/Replacement

    • Returns: We accept returns on items purchased directly from our website within 5 days from the delivery date.
    • Replacement: If your item is defective, damaged, or incorrect, we offer a replacement within 5-7 working days  from the delivery date.
    • Conditions for Return/Replacement
      • Items must be unused, in their original packaging, and in the same condition as when you received them.
      • Proof of unboxing  (video) is required for returns or replacements.
      • Returns must include all original parts, accessories, and documentation.
      • Returns or replacements for items that have been damaged through improper use or handling will not be accepted.
      • Return Process
      • Contact Us: Please reach out to our Customer Service Team click here
      • Return Shipping: Return shipping costs are completely free for 5 days from the delivery date.After that may have a delivery charges for the shipping ( prices is depends on the parcel )
      • Refund Process
      • Upon receiving and inspecting your returned item, we will process your refund to the original payment method. Refunds are typically processed within  7-10 business days.
      • Replacement Process
      • If your item is eligible for a replacement due to defects, damage, or incorrect items received, we will send a replacement at no additional cost.
      • The replacement item will be shipped to you within  5-7 business days depending on availability.
      • . Changes to the Return & Replacement Policy

        We reserve the right to update or modify our Return and Replacement Policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting.

        Contact Us

        For any questions or concerns regarding returns and replacements, please contact our Customer Service Team at: